Give your business the expertise to go further. VIP brings a dedicated human expert, team training, custom design and technology, and in-store support together around your goals.
Everything in Growth, with specialist services and a dedicated person to help you put them to work.
People who help you take the next step.
What VIP adds
Four ways to raise the experience.
Bring human expertise to your decisions. Build your team’s skills. Tailor your technology. Make the experience better online and in your store.
Your dedicated human expert
An expert who knows your store.
Work with a dedicated account manager who understands your business. Turn assessment findings into a focused plan. Get human guidance, coordinated delivery and regular progress reviews.
Spend less time coordinating. Move forward with a clear next step.
Agree your priorities, contact channels and support expectations during onboarding.
Give your team practical ways to improve customer service, product knowledge and everyday store operations. Retail University is the planned VIP learning platform, complemented by custom team coaching.
Help your team turn better knowledge into a better customer experience.
Retail University is coming soon. Courses are not available today. Custom team coaching can be arranged with your account manager.
Bring the character of your store online. Work with specialists on custom Shopify theme design, store migration and tailored shopping-assistant setup. Shape the design and technology around how your business works.
Create a more distinctive storefront and a smoother shopping journey.
Design, migration and technical work follow an agreed project scope. Larger projects may require a separate quote.
Connect your digital improvements with the experience inside your store. We provide an in-store AI advisor displayed on screens or tablets. Customers sign in with a QR code to get personalized support and special offers, alongside support for Shopify POS setup and rollout.
Give shoppers tailored help and relevant offers, from product questions through to checkout.
Connections, equipment and rollout requirements are agreed before setup. Hardware and on-site visits are not automatically included.
Your expert helps prioritize and coordinate the services that support your goals. Agree the work together, then review progress and decide what comes next.
Be found
Custom Shopify theme design
Shopify store migration
Human-led content creation
Custom creative production
Managed SEO
Managed business listings
Managed reputation and review responses
Win the Sale
Managed online store optimization
Product merchandising
Custom promotional campaigns
Tailored shopping-assistant setup
Earn the Return
Managed newsletters
Managed social media
Custom retention campaigns
Loyalty initiatives
Human oversight of customer-service workflows
Everything in Growth is included, too
Be found
AI content creation
AI image creation
Local SEO suggestions
Business listings management
AI review responses
Win the Sale
Online store optimization
AI product descriptions
Promotion creation
AI assistant on your website
AI assistant in-store
Earn the Return
AI newsletters
Social media content creation
Social media scheduling
Automated customer follow-up
AI assistant on WhatsApp
AI assistant on phone
AI assistant on email
Included
All free assessment features
Performance reports
AI support
App capabilities and connection requirements are described below.
Your apps
Your tools, backed by human expertise.
VIP includes all available app workspaces and managed support. Some features need setup or are still in development. Expand an app to see what is available.
Win the SaleStore AssessmentWorkspace available
Start with your store assessment. Review findings, KPIs and actions, then track competitors and market opportunities.
Store assessment with findings, KPIs and suggested actions
Competitor watchlist records
Dated price and assortment observations
Opportunities for products and offers
Manual market records are available. Evidence from free assessments remains accessible without a subscription.
Understand customer feedback and prepare thoughtful replies that build trust.
Store details, review sources and customer feedback
Reply style, service policies and escalation instructions
AI feedback analysis and individual reply drafts
Evidence, saved results and suggested action tracking
Analyse supplied reviews and draft replies with your saved instructions. Public research uses accessible evidence; full review imports and public reply publishing are not connected.
Help nearby shoppers find you, with accurate listings and a discoverable Shopify storefront.
Confirmed business details, hours, services and listing links
Local search goals, keywords and agent instructions
AI listing audits with evidence and proposed corrections
Business description drafts and local landing page briefs
Audit accessible listing evidence against your confirmed details and review suggested changes. Connect Google Search Console and Business Profile on your assessment for verified clicks, views and average position. Direct listing updates and exact search-rank tracking are not available.
Create a useful website for your store, with clear information and helpful content.
Website articles and store content
AI content drafts and editorial revisions
Images, social captions, and newsletter content
Shared Content Studio for your website
Content Studio is available now. Automated page construction and full website publishing remain in development. Shopify theme design and migration have their own app.
Turn Shopify products, offers and blog content into reasons to visit and buy again.
Campaign objectives, offers and channel planning
Campaign planning and approvals
Shopify offer and article references
Content categories, writing style, article length and image direction
Social account profiles and posting preferences
Newsletter content, themes and delivery preferences
Save your agent instructions and create content here. Social publishing requires a connected feed automation. Newsletter themes apply to HTML exports; delivery schedules, senders and subscriber lists must be configured in your email platform.
See how it works Win the SaleProducts, Pricing & PromotionsWorkspace available
Improve your Shopify assortment, product content, pricing and promotional offers.
Product pricing and margin workspace
Shopify product and variant references
Description and offer improvement briefs
Manual pricing and margin tracking are available. Shopify product sync, generated descriptions and discount publishing are in development.
See how it works Win the SaleInventory & ReplenishmentWorkspace available
Keep the right products available with stock and reorder visibility by store.
Stock-on-hand tracking
Reorder thresholds and alerts
Replenishment status
Stock records are entered manually. Shopify inventory/POS sync and supplier ordering are not connected yet.
See how it works Earn the ReturnCustomers & LoyaltyWorkspace available
Build lasting relationships around Shopify customers and advisor preferences.
Customer records and preferences
Loyalty stages
Retention action planning
Manual customer records are available. Shopify customer/profile sync and automated loyalty programs require integration.
See how it works Be found · VIP exclusiveShopify Theme Builder & MigrationWorkspace available
Build your Shopify website and keep it useful with articles, social content and newsletters.
Reusable theme layouts and sections
Product, page, image and article migration
Advisor, profile and blog integration
Theme previews and migration validation
AI article generation and editorial revisions
Automatic post images, regeneration and image descriptions
Weekly content drafts, social feed scheduling and newsletter creation
Content Studio is included in the website app for paying customers. Shopify article publishing requires a store connection; social posting uses a connected feed automation. Newsletter HTML can be exported. Automated theme construction and migration remain in development.
See how it works Win the Sale · VIP exclusivePoint of Sale and In Store AI AdvisorSetup required
Connect Shopify POS with an in-store AI advisor on screens or tablets. Customers sign in with a QR code for personalized support and special offers.
Online store and collection setup
Shopify POS rollout by location
In-store AI advisor displayed on screens or tablets
Customer sign-in with a QR code
Personalized shopping support and special offers
Pickup and fulfillment configuration
Commerce readiness review
Store, POS and in-store AI advisor rollout require a store-specific setup, including screens or tablets, QR-code sign-in and offer configuration. Saving a request does not connect Shopify, activate POS or deploy the advisor.
See how it works Earn the Return · VIP exclusiveRetail UniversityComing soon
Build your team’s retail skills with online classes, expert webinars, practical tools, and podcasts.
Online classes and expert webinars
Retail templates, tools, and checklists
Podcasts and planned member offers
Retail University is a planned VIP benefit. Classes, webinars, podcasts, and member offers are in development and are not unlocked by subscribing today.
See how it works Earn the Return · VIP exclusiveDedicated Human SupportHuman support
Work with a dedicated human team that understands your store. Get practical help with your tools, priorities and ongoing growth work.
A dedicated account manager as your point of contact
Human guidance on Managent apps and services
Help prioritizing assessment findings and next steps
Coordination of setup questions and service issues
Regular progress reviews and follow-up
Included with VIP. Support channels, availability and response expectations are agreed during onboarding. Specialist projects follow the agreed service scope.