Dedicated Human Support
Resolve questions and keep your store’s improvement plan moving.
Work with a person who understands your store’s priorities. Your VIP account manager helps coordinate questions, service work and the next steps in your improvement plan.
A practical workflow
How it works
- 01
Agree how to work together
During VIP onboarding, confirm your point of contact, support channel, availability and the scope of ongoing work.
- 02
Bring a clear question
Share the affected app or service, the outcome you need and relevant context. Your account manager helps coordinate the appropriate next step.
- 03
Follow through
Review open questions and progress with your team. Use the agreed review schedule to adjust priorities and confirm completed work.
What you provide
- Your store priorities and point of contact
- The app or service you need help with
- Relevant examples and the impact of the issue
What you get
Human guidance and coordinated follow-up within your agreed VIP service scope.
- A dedicated account manager as your point of contact
- Human guidance on Managent apps and services
- Help prioritizing assessment findings and next steps
- Coordination of setup questions and service issues
- Regular progress reviews and follow-up
Managed service
What is available today
Included with VIP. Support channels, availability and response expectations are agreed during onboarding. Specialist projects follow the agreed service scope.
Included in the $2,500 USD per month VIP tier. Setup and managed work follow an agreed scope.
View member supportA common question
Is this a 24/7 live support service?
Support channels, hours and response expectations are agreed during onboarding. A round-the-clock service or fixed response time is not promised by this page.