Reviews & Reputation
Make a good first impression and resolve recurring customer concerns.
Understand what customers value and what needs attention. Keep feedback, response drafts and follow-up work together so your team can respond consistently.
A practical workflow
How it works
- 01
Add customer feedback
Record the review, its source and relevant store or product details. Include its date so older feedback is not confused with a current issue.
- 02
Prepare a response
Draft a useful reply. Check the facts, acknowledge the concern and decide whether the issue needs a private follow-up.
- 03
Track the outcome
Publish the approved reply through the original review platform. Update your records and review recurring themes with the team.
What you provide
- Review text and source
- The relevant location or product
- Your tone of voice and service policies
What you get
A feedback record, considered response drafts and clearer follow-up priorities. Use recurring themes to guide changes in the store.
- Store details, review sources and customer feedback
- Reply style, service policies and escalation instructions
- AI feedback analysis and individual reply drafts
- Evidence, saved results and suggested action tracking
Available scope
What is available today
Analyse supplied reviews and draft replies with your saved instructions. Public research uses accessible evidence; full review imports and public reply publishing are not connected.
Review the plan and available features before subscribing.
Open appA common question
Does Managent import and answer reviews automatically?
Automatic review imports and public reply publishing are not connected yet. Add reviews to the workspace and publish approved responses through the review platform.